Effective Date: 20/09/2025
At RS Appliances, we are committed to delivering high-quality products and excellent service. If your product arrives damaged, our Replacement Policy ensures a fair and transparent process.
1. Replacement Reason
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Only products that are Physical Damage, Defective, Wrong and Missing Item at the time of delivery are eligible.
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Customers must provide a valid invoice/receipt to initiate the replacement.
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Items must meet all conditions outlined in this policy.
2. Replacement Period
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Requests for replacement must be made within 10 days of product delivery.
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Requests received after this period will not be accepted.
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Contacting our support team promptly ensures a smooth process.
3. Condition of Products
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Products must be unused, uninstalled, and in original packaging.
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All accessories, manuals, warranty cards, and freebies must be returned.
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Items showing signs of wear, tampering, or misuse are not eligible.
4. Non-Eligible Items
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Clearance, discounted, or special-order products are excluded.
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Items damaged due to misuse, negligence, or unauthorized repairs are not eligible.
5. Replacement Process
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Contact our customer support team to raise a replacement request.
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A Replacement Authorization will be issued along with instructions for safe packaging.
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The item will be inspected upon receipt, and a replacement will be provided if approved.
6. Shipping Charges
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Customers are responsible for return shipping unless otherwise agreed.
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If RS Appliances arranges a pickup for the damaged item, shipping charges may be deducted from the replacement processing.
7. Cancellations
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Orders may be canceled before dispatch for a full refund.
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Once shipped, cancellation requests will be treated as per the replacement process.
